-FAQ -
We have summarized the most frequently asked questions and answers here. Perhaps
you will find the right answer to your question about our website in this FAQ.
Lottery
Do I get a registration confirmation?
Will everyone who took part in the lottery receive an e-mail?
When will the participation fee be charged?
How do I change my payment details?
Can I correct my information after registration?
Can I change my order?
What happens to my participation if a team member is unable to run?
Can I adjust my best time or expected finish time?
Can I swap or add the poncho or the clothing drop-off?
Race material
Where can I get my race material?
What do I need to pick up my race material?
Can someone else pick up my race material?
Can I give my bib number to someone else?
Along the course
Is there a time limit?
After the finish line
Where can I find my result and certificate?
You can find your result in the results list on the event website.
Your certificate will also be available for download there.
When do I receive the pre-ordered pictures?
In the days after the event, you will get an e-mail with the information about how you can access to your pre-ordered photos and finish-line video.
How to sign up for the Shanghai Marathon?
What are the registration fee and deadline for the Cape Town Marathon?
What is the BQ standard for the Boston Marathon?
What items are included in your travel package?
Will your registration fee be refunded if I don't win the lottery?
Can you guarantee the availability of the competition slots?
Could you assist with the visa application for the event?
Where are the starting and ending points of the competition? How can I get there?
Where is your office located?
Beijing, China
If you have not found an answer to your question here, you now have the opportunity to send us a message through our contact information.
